In this blog post we are explaining the meaning of latency in the context of Desktop-as-a-Service so that you understand better what to expect from your cloud desktop solution when you subscribe to one.

Similar to the speed measured by distance traveled for a certain amount of time, network latency is the time needed for data to travel from a point to point until it reaches your operational applications in endpoint devices. 

Easy analogy can be made between latency and cargo trucks- the longer the distance between the two end points that data needs to cross, the more problems and lags the service gets to experience in real time. For your end user this may mean that the desktop applications are underperforming and the user experience is suffering when the data needs longer to travel from the data center to the end-user device. 

Data centers

In the context of DaaS, network latency is extremely important when considering signing up to the desktop service of a cloud provider.  The reason for that is the cloud data center of your provider where your data is being stored, processed and retrieved back to your end users, in consideration with the distance it needs to travel to reach every endpoint device in your business. When you are picking and choosing a cloud desktop vendor you need to make sure that there are data centers nearer your business or ones scattered over multiple locations in the map, such as the case of IT-Fabrik. This makes your desktop service faster and network latency lower (or non-existing), which is of utmost importance for the overall user experience and desktop service functionality. 

Cross-city network latency

The good news is that data travels really fast and cross-city network latency is not an issue in most cases. However, when we have longer distances for data to travel- such as countries and continents, then we see issues grow and application downtime increasing significantly

Transcontinental distances

Once again, if your end-users are situated countries apart from your main headquarter and you are worried about the user experience in this scenario, you need to consider switching to another cloud desktop provider which has data centers in all locations by the countries of interest. 

Examples of high network latency

We already mentioned that high network latency means underperforming desktop service overall. In other words, your end user may need longer to access their desktops in cases where their desktop environment is suffering latency issues. Most applications will also take longer to load and to process different user commands. 

Resolution

Network latency is a difficult issue to tackle if distance between servers in data centers and endpoint devices was not considered in the first place. There are still some applications (i.e. Microsoft Outlook) which are built to withstand latency issues by reducing the negative impact of this downtime on the actual user experience. Nevertheless, the main resolution of this problem comes in the decision making step in the very beginning when you gather quotes from different cloud providers and you get to know about their features and DaaS plans. Finding a cloud desktop service which is hosted in multiple data centers simultaneously over different remote locations is a great starting strategy which will eliminate your network latency problems down the line. 

IT-Fabrik is a third-party vendor that provides you with a smooth-running desktop service thanks to the cloud data centers in multiple locations. You can check our website and get in contact with our team to find out about our data centers and our designated locations over the world.